informations terms of sale
update : April 14, 2017
article 1 - introduction
This web site is managed and maintained by the e-glue company ("e-glue"). e-glue is registered with the Companies' Register of Grenoble under n° SIREN 521 075 994. e-glue has its registered office in France, Aux Lauds 38710 Prébois - France. If you need any assistance, please, feel free to contact us at : info[a]e-glue.fr or +33 (0)6 83 54 20 36.
These General Terms of Sale and Conditions of Use govern the access to and use of e-glue.fr. The access to and use of this website as well as the purchase of products on e-glue.fr are based on the assumption that these General Terms of Sale and Conditions of Use have been read, understood and accepted by you.
By submitting an order form and contracting with e-glue, you unconditionally accept and undertake to observe the provisions of these General Terms of Sale and Conditions of Use, agree and accept them as well as the further conditions contained on e-glue.fr. Any order form signed by the customer by an "approval click" shall constitute an irrevocable commitment. This "approval click" constitutes an electronic signature ; between the parties this electronic signature has the same legal value as a handwritten signature.
These General Terms of Sale and Conditions of Use may be amended from time to time, in consideration of new laws and regulations but not limited thereto. The new General Terms of Sale and Conditions of Use shall be effective as of the date of publication on e-glue.fr.
These General Terms of Sale and Conditions of Use are governed by French law and in particular by French legislative decrees on distance contracts and certain aspects related to e-commerce.
article 2 - our business policy
e-glue offers products for sale on e-glue.fr and its e-store is available exclusively to its end users, i.e. the "Customer". "Customer" means any individual who is acting for purposes which are outside his or her trade, business or profession.
e-glue reserves the right not to process orders received from users who are not Customer and any other order which does not comply with e-glue’s business policy.
These General Terms of Sale and Conditions of Use exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on e-glue.fr between the Users/Customers of e-glue.fr and e-glue.
article 3 - products
All products on e-glue.fr are available and ready to dispatch, unless otherwise stated or specific mention as for holidays, particular events (tradeshow, design exhibition), etc...
Wall decals and all other configurable products that require to be "designed" by the Customer himself (sizes, colours, etc...) are exclusively made to order. Delivery times are always indicated in the product detail page ; they are quoted from the date of receipt of payment of the order total amount and the date of the Customer validation, in case the decor product requires to be resized and/or redesigned according to the Customer needs.
If 2 or more items with different production or processing times are required within the same purchase order, the whole order will be sent once the item with the longer production time is ready.
Regarding the custom requests (as Artikids & custom services), the Customer shall contact e-glue in order to discuss, then receive a quotation, the lead and delivery times.
article 4 - ordering
The Customer can place an order by :
- ordering through our online checkout process : www.e-glue.fr (24h/24 and 7d/7, unless otherwise stated).
- sending an e-mail : commande[a]e-glue.fr
The contract shall only be effective upon this e-glue's validation of order. The Customer will receive an acknowledgement of receipt by e-mail to confirm the order including all elements (such as list of ordered products, price, shipping costs, etc...). The Customer can print the order form validated, in PDF format.
e-glue reserves its right not to confirm the order for any reason whatsoever, in particular for any problem of products procurement or any problem concerning the received order.
article 5 - price & invoice
Prices are indicated in Euros ; the amounts indicated in US dollars or in any other currency are only indicative. The amount will be calculated in accordance with the current rate of the US dollar or of the other concerned currency at the time of the payment. In case of the bank of the Customer uses another currency rate and/or add extra transaction fees, e-glue cannot be held responsible. The Customer is guaranteed the price posted on e-glue.fr at the time of purchase in Euros only.
Prices include VAT (where applicable, that means not for countries outside European Union). For a delivery inside the European Union, the prices include the applicable taxes at the date of the order. Any variation of the applicable taxes rate may affects the sale price of the products of the catalog. In the event of delivery outside the EU, the Customer will have to pay for customs duties or any other taxes due to the import of products in the country of delivery. The Customer is also solely responsible for the formalities related thereto unless otherwise specified. The Customer is solely responsible for checking whether the products ordered can be imported under domestic law in the country of delivery. Detailed export invoice is issued by e-glue accompanying the parcel sent, and a duplicate is sent to the Customer on his email address. In other cases, the Customer must specify the address for sending the invoice.
article 6 - payment
The price is payable upon placement of the order. The Customer undertakes to pay the total price of the products (price of products and shipping costs) as stipulated on e-glue.fr and also to pay for, or have someone pay for the customs duties, the VAT or any other taxes due to the import of products in the country of delivery, directly to the forwarding or customs agent.
The Customer shall pay for his order :
- by credit card (Visa, MasterCard, American Express) on secure platforms, as proposed on e-glue.fr. When approving the order form, the customer warrants e-glue that he/she has all authority needed to use such a method of payment by credit card.
- Paypal (by creating or not a Paypal account)
- bank transfer payable to e-glue. Failing receipt of the transfer fifteen (15) days from the confirmation of the order by e-glue or in case of rejection by the bank, e-glue is entitled to cancel the order. The bank details will be issued at time of order.
In case of payments by bank wire from abroad, all forex and banking fees will be specified on the quote or be billed to the Client. Any transfer costs and repatriation commissions will be fully borne by the Customer. If charges appear at the level of our bank statement, e-glue reserves the right to charge back the whole amount of these to the Customer.
Title to the ordered products shall pass to e-glue upon full and definitive payment pursuant to the Act dated May 12, 1980. e-glue reserves its right to claim the return of the ordered products in case of non-payment. Under those circumstances, and upon e-glue’s request, the Customer shall return any product for which the payment has not occurred. The Customer shall pay for any costs in connection therewith.
article 7 - delivery & shipping
e-glue will ship just about nearly anywhere. If the Customer doesn’t see his country name on the page of shipping details, he shall contact e-glue at info[a]e-glue.fr so as to get a confirmation and all needed informations as well.
Risks of loss shall pass to the Customer upon delivery of the product to the carrier by e-glue. Products transportation are at the Customer's own risk, even if they are shipped or returned carriage free.
Products are delivered to the address indicated by the Customer in the order form.
Delivery shall be deemed to have been made when the products are delivered to the carrier.
The delivery note given by the carrier, dated and signed by the Customer upon delivery will constitute an evidence with regard to transport and delivery.
The Customer shall check the content, the conformity and the condition of the product(s) on delivery thereof.
In the event of delays, damages, total or partial losses, or any problem whatsoever, the Customer shall be responsible for exercising all claims against the carrier.
e-glue shall never be held liable for any reason whatsoever. e-glue can’t be held responsible for shipping delays or losses, nor for the consequences.
Please note that delivery times are based on information provided by shipping companies and should be used as a guide only. Delivery times may vary, particularly for remote locations. The delivery times mentioned on the « delivery & shipping » page are indicative for delivery from when your order ships by e-glue.
Therefore, e-glue advises the Customer to check the condition of the products upon delivery and before signing the acknowledgement of receipt of the parcel.
If the Customer notes any damage he shall issue handwritten, precise and dated reservations. These reservations must be confirmed by e-mail to e-glue within three working days following the delivery date of the products.
In order to make easier the deposit complaint, e-glue will take charge of opening an international investigation through the customer service of the carrier. Then, e-glue shall wait for this investigation reports and the resulting compensation before resending the order.
article 8 - customs, duties, and taxes
Neither customs duties nor VAT shall be due for a delivery inside the European Union.
Orders that are shipped to countries outside European Union may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; the Customer shall contact his local customs office for further information. In all cases, the Customer is the importer and must comply with all laws and regulations of the destination country. The Customer authorizes e-glue to designate a carrier to act as his agent with the relevant customs and tax authorities in the destination country, to clear his merchandise and advance (on his behalf) any duties and taxes owed by him.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
article 9 - warranty
e-glue has experience of applying wall decors which it has tried to pass on in a simple easy to use way. For that, e-glue add the instructions to each order of concerned product (such as decals, wallpapers, murals and borders).
However e-glue cannot take any responsibility for errors the Customer makes during the fitting of his product(s). It does not cover damages or dysfunctions due to non compliance with directions for use of the product.
e-glue also cannot be held responsible for any damage to paint work when the Customer removes his product(s).
In any case, the statutory warranty against hidden defects provided under the French Civil Code (Section 1641 et seq.) shall be enforceable.
article 10 - force majeure
It is expressly understood that are considered as cases of force majeure, in addition to those which are usually retained by the case law in France, total or partial strikes, interruption of transport facilities or of procurement for any reason whatsoever, legal or governmental restrictions, computer breakdown, interruption of telecommunications including communication networks and especially internet.
Should a case of force majeure occurs, the fulfillment of the order will in a first step be suspended.
If after a three months period, the parties ascertain the continuance of said case of force majeure, the order will be automatically cancelled, unless otherwise agreed by both parties.
article 11 - return policy
Under the Consumer Protection (Distance Selling Regulations 2000), the Customer has the legal right to return his order within 14 working days of receipt of the goods. Nevertheless, this right isn’t applied to all products ; the return of customized goods or goods manufactured especially to the requirements of the Customer (sizes, colors, set content, custom-made, etc…) is excluded. So, e-glue can not offer refunds or accept returns on any configurable product (wall decals, wallpapers, murals, balloon lamps, etc...) and/or any custom project.
article 12 - personal informations
The personal information requested from and related to the Customer is essential to process and ship his order, to issue invoices and to draft warranty agreements, as the case may be.
The Customer may object to such disclosure pursuant to Act 78-17 dated January 6 1978, and exercise its right of access, correction and deletion of the information related to him by contacting us at info[a]e-glue.fr.
article 13 - account
If the Customer uses e-glue.fr, he’s responsible for maintaining the confidentiality of his account and password and for restricting access to his computer to prevent unauthorized access to his account.
The Customer agrees to accept responsibility for all activities that occur under his account or password. He should take all necessary steps to ensure that the password is kept confidential and secure and should inform e-glue immediately if he has any reason to believe that his password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
article 14 - access
e-glue will do its utmost to ensure that availability of e-glue.fr will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, the Customer access to e-glue.fr may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
article 15 - licence
e-glue grants the Customer a limited licence to access and make personal use of e-glue.fr, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of e-glue. This licence does not include any resale or commercial use of e-glue.fr or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of e-glue.fr or its contents; any downloading (except the pdf file of instructions) or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
e-glue.fr or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of the e-glue trademark owners. The Customer may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of e-glue or e-glue.fr without express written consent. The Customer may not use any meta tags or any other "hidden text" utilizing e-glue without the express written consent of e-glue. Any unauthorized use terminates the permission or license granted by e-glue.
The Customer is granted a limited, revocable, and non-exclusive right to create a hyperlink to the Homepage of e-glue.fr as long as the link does not portray e-glue, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any e-glue logos or other proprietary graphic as part of the link without the express written consent of the e-glue owners.
article 16 - intellectual property rights
e-glue.fr’s contents, including but not limited to, works, images, pictures, photographs, texts, sounds, videos, animations, documents, drawings, figures, logos and any other material posted on e-glue.fr in any format, including wall stickers line, menus, web pages, graphics, colors, schemes, tools, types, fonts, website design, diagrams, layouts, methods, processes, functions and software which are part of e-glue.fr, are protected by copyright and by any other intellectual property right of e-glue. The reproduction, wholly or in part, in any form whatsoever, of e-glue.fr and of its contents is not allowed without e-glue’s written consent.
The registered trademark e-glue has the exclusive right to authorize or prohibit any reproduction (whether direct and indirect, temporary or permanent or by any other mean or in any form, in whole or in part) of e-glue.fr and its contents.
article 17 - links to third party
Links to third party websites on e-glue.fr are provided solely for the Customer convenience. If the Customer uses these links, he leaves e-glue.fr. e-glue has not reviewed all of these third party websites, does not control and is not responsible for these websites or their content or availability. e-glue therefore does not endorse or makes any representations about them, or any material found there, or any results that may be obtained from using them. If the Customer decides to access any of the third party websites linked to e-glue.fr, he does so entirely at his own risk.
article 18 - reviews, comments, communications and other content
Users/Customers of e-glue.fr may post reviews, comments and other content, send communications, and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." The User/Customer may not uses a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. e-glue reserves the right (but not the obligation) to remove or edit any content.
article 19 - litigation
This Agreement is governed by the French Law, for both the substantive and procedural rules. THE PARTIES AGREE THAT, IN THE EVENT OF A DISPUTE ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT FOLLOWING OR IN APPLICATION OF THIS AGREEMENT, AND IF NO AMICABLE SETTLEMENTS WERE REACHED, THE COMPETENT JURISDICTION WILL BE THE COURTS OF GRENOBLE (FRANCE), NOTWITHSTANDING THE CASE OF PLURALITY OF DEFENDANTS, OR EMERGENCY PROCEDURE.
** custom service : +33 (0)6 83 54 20 36 (monday to friday, 10am to 5pm)